Tag Archive for small business server 2011

Microsoft Excel 2010 short-cuts & Free training

If you use Microsoft Excel quite a lot in your day to day job then you will find using various short cuts speeds up everything you do which can only be a good thing.

You will also find it a lot easier than reaching for the mouse all the time to do a small task or flick to another sheet or workbook.

There are a few links at the bottom to some free excel training.

CTRL+SHFT+( Unhides any hidden rows within the selection. +       –
CTRL+SHFT+& Applies the outline border to the selected cells. +       –
CTRL+SHFT_ Removes the outline border from the selected cells. +       –
CTRL+SHFT+~ Applies the General number format. +       –
CTRL+SHFT+$ Applies the Currency format with two decimal places (negative numbers in parentheses). +       –
CTRL+SHFT+% Applies the Percentage format with no decimal places. +       –
CTRL+SHFT+^ Applies the Scientific number format with two decimal places. +       –
CTRL+SHFT+# Applies the Date format with the day, month, and year. +       –
CTRL+SHFT+@ Applies the Time format with the hour and minute, and AM or PM. +       –
CTRL+SHFT+! Applies the Number format with two decimal places, thousands separator, and minus sign (-) for negative values. +       –
CTRL+SHFT+* Selects the current region around the active cell (the data area enclosed by blank rows and blank columns). In a PivotTable, it selects the entire PivotTable report. +       –
CTRL+SHFT+: Enters the current time. +       –
CTRL+SHFT+ Copies the value from the cell above the active cell into the cell or the Formula Bar. +       –
CTRL+SHFT+Plus (+) Displays the Insert dialog box to insert blank cells. +       –
CTRL+Minus (-) Displays the Delete dialog box to delete the selected cells. +       –
CTRL+; Enters the current date. +       –
CTRL+` Alternates between displaying cell values and displaying formulas in the worksheet. +       –
CTRL+’ Copies a formula from the cell above the active cell into the cell or the Formula Bar. +       –
CTRL+1 Displays the Format Cells dialog box. +       –
CTRL+2 Applies or removes bold formatting. +       –
CTRL+3 Applies or removes italic formatting. +       –
CTRL+4 Applies or removes underlining. +       –
CTRL+5 Applies or removes strikethrough. +       –
CTRL+6 Alternates between hiding and displaying objects. +       –
CTRL+8 Displays or hides the outline symbols. +       –
CTRL+9 Hides the selected rows. +       –
CTRL+0 Hides the selected columns. +       –
CTRL+A Selects the entire worksheet. If the worksheet contains data, CTRL+A selects the current region. Pressing CTRL+A a second time selects the entire worksheet. When the insertion point is to the right of a function name in a formula, displays the Function Arguments dialog box. CTRL+SHIFT+A inserts the argument names and parentheses when the insertion point is to the right of a function name in a formula. +       –
CTRL+B Applies or removes bold formatting. +       –
CTRL+C Copies the selected cells. +       –
CTRL+D Uses the Fill Down command to copy the contents and format of the topmost cell of a selected range into the cells below. +       –
CTRL+F Displays the Find and Replace dialog box, with the Find tab selected. SHIFT+F5 also displays this tab, while SHIFT+F4 repeats the last Find action. CTRL+SHIFT+F opens the Format Cells dialog box with the Font tab selected. +       –
CTRL+G Displays the Go To dialog box. F5 also displays this dialog box. +       –
CTRL+H Displays the Find and Replace dialog box, with the Replace tab selected. +       –
CTRL+I Applies or removes italic formatting. +       –
CTRL+K Displays the Insert Hyperlink dialog box for new hyperlinks or the Edit Hyperlink dialog box for selected existing hyperlinks. +       –
CTRL+L Displays the Create Table dialog box. +       –
CTRL+N Creates a new, blank workbook. +       –
CTRL+O Displays the Open dialog box to open or find a file. CTRL+SHIFT+O selects all cells that contain comments. +       –
CTRL+P Displays the Print tab in Microsoft Office Backstage view. CTRL+SHIFT+P opens the Format Cells dialog box with the Font tab selected. +       –
CTRL+R Uses the Fill Right command to copy the contents and format of the leftmost cell of a selected range into the cells to the right. +       –
CTRL+S Saves the active file with its current file name, location, and file format. +       –
CTRL+T Displays the Create Table dialog box. +       –
CTRL+U Applies or removes underlining. CTRL+SHIFT+U switches between expanding and collapsing of the formula bar. +       –
CTRL+V Inserts the contents of the Clipboard at the insertion point and replaces any selection. Available only after you have cut or copied an object, text, or cell contents. CTRL+ALT+V displays the Paste Special dialog box. Available only after you have cut or copied an object, text, or cell contents on a worksheet or in another program. +       –
CTRL+W Closes the selected workbook window. +       –
CTRL+X Cuts the selected cells. +       –
CTRL+Y Repeats the last command or action, if possible. +       –
CTRL+Z Uses the Undo command to reverse the last command or to delete the last entry that you typed. +       –

Want to learn more about using Microsoft Excel? Here are some useful links from Microsoft:

Downloadable training content adapted from the training course, “Get to know Excel 2010 – Create your first spreadsheet,” in PowerPoint format

 

Downloadable training content adapted from the training course, “Get to know Excel 2010: Create formulas,” in PowerPoint format.

 

Save time by creating and running macros in Excel 2010

Take the next steps in improving your Excel skills

 

Quick Overview of Excel

Best practices for network security

While i think a lot of companies hide their head in the sand when it comes to understanding and deploying network security, it is something that will eventually bite you in the bum and can have severe consequences.

Securing the modern business network and IT infrastructure requires an end-to-end
approach and a clear understanding of vulnerabilities and how to protct against them.

While such knowledge cannot prevent all attempts from hackers, it can empower network engineers to reduce your risk by eliminating certain general problems and  quickly detect breaches. With the ever-increasing complexity and number of attacks, a keen approach to security in both large and small enterprises is critical.

Having a good think and strategy about your security policies can significantly increase the security of a network. While policies can be very complex and generally annoying to end users, it is often the simple aspects that prove most useful.

A centrally managed anti-virus update system should now be common place but consider adding a host scanner facility to detect new or out of date systems and have complete control of all your assets on the network.

In general, policies and automatic enforcement tools help reduce the obvious security flaws so that network engineers can concentrate on the more complex issues.

Here are some ideas of what a security policy should consist of:

• Scan and lock down unneeded network ports on all network devices, turn off unnecessary services

• Centrally managed anti-virus software on entire network

• Utilize central security updates, i.e. Windows Update Server

• Secure central authentication for example, Radius, Windows/Kerberos/Active Directory

• Firewalls at all public-private network transit points

• Version controlled and centrally deployed firewall rule sets

• Set-up DMZ protected zones to protect externally facing servers

• Password policy (i.e. must change every 3 months and must be “complex password”

• Proactive network scanning for new and out of date hosts

• Network monitoring systems for suspicious activity

• Incident response procedure (policies, process, etc.)

• Web Browser protection from malicious software downloads

The above list represents the key items one should have in your security policy. There are probably a lot of other items one could have in a policy. It’s important to balance factors such as company size, risk analysis, cost and business impact when determining the items to include in a security policy.

Start with understanding what exactly is on your network (especially mobile devices accessing files and email) and then what you actually need. You could have an extremely locked down and secure network but one old Windows 2000 computer that lets hackers directly into your internal network in 2 minutes flat.

Every company regardless of size should have a security policy as all computers are a potential target for a security breach.

Do you have any policy ideas to add to the list?

7 valuable VMware infrastructure backup tips

At small companies or in brand-new virtual infrastructures, backup can be straight forward. You may be able to use a free tool that makes VMware backup deceivingly simple.

However, over time, your infrastructure will probably grow, as well as the number of virtual machines and the amount of data needing backup. As this happens, you’ll find what other virtualization experts have already figured out – virtualization backup can be much more complex that it seems and you need the right tool for the job.

In this blog, you’ll learn how to save time, prevent data-loss, and create a bulletproof VMware backup infrastructure by employing the 7 valuable VMware infrastructure backup tips from virtualization backup experts.

Selecting the right tool for the job of backing up your virtual infrastructure is the critical piece of your entire virtual infrastructure protection plan.

Here are the steps I recommend to select the right backup tool for your virtual infrastructure:

1. Don’t assume you have to select the same tool as everyone else. There are a number of good tools on the market. Just because a tool has the best marketing strategy doesn’t make it the best tool. Do your own research and find the best tool for your environment.

2. Test tools for yourself and take your time doing it. Every tool offers a free trial period that allows you to test their product on your own infrastructure (plus, if you are really interested in the product, most companies will give you a free extension to try their product longer than the original trial). Make sure that you test these tools in a test environment and not your live infrastructure. Put these tools through their paces, with your applications, and focus on features related to recovery.

Remember, you aren’t just getting a tool to backup your VMs, what you really want is them to be restored and FAST. Test things like multiple restores at a time, file level restore, and application integrity after restore.

3. Make your life easier by selecting a tool that has the latest features. Your tool should offer features like fast restore for multiple VMs, application integrity in your backups, replication, backup of multiple hypervisors, backup of physical and virtual servers, deduplication, and more. Cost make effect your decision here…

Avoid VMware Snapshots of Virtual Machines

Snapshots aren’t backup. Snapshots should only be used for very short-term and not as your primary backup method. Let’s say that you are about to perform an application upgrade, you would take a snapshot (and do a backup) before the upgrade. Then, the next day, if the app upgrade was successful, you would remove your shapshot.

A week later you needed a pre-upgrade database then you could restore if from your backup and not the snapshot.

Snapshots take up tons of disk space and space in your backup repository. Space used by snapshots is, many times, forgotten and easily overlooked, causing unexpected results.

Plan for Offsite Backup and Replication

The problem with so many VMWare backup tools is that they stop once something is backed up. They leave the files on a disk and leave it up to you to figure out how to get them offsite in case there is a disaster.

Something else to consider is that you may need to recover a virtual server on a physical server or vice versa. Can your backup product cover all of these scenarios?

I recommend moving to 100% virtualization, backing up all VMs, and then replicating those backups offsite. In the event of a disaster, you’ll be able to bring them up at the DR site. And more importantly all your data will be on another site if you just need to restore one VM.

Test your backups!

Just because your backup software tells you that backups were “100% successful”, doesn’t mean that you can restore your data. You need to either manually test your virtual machine restores AND applications inside or have your backup software do this for you.

How many VMs have you restored that bluescreened when they were booted up?

How many VMs have you restored that had corrupted Exchange or SQL server databases?

To ensure that your backups will be 100% recoverable, make sure that you test:

• VM image level restore
• VM file level restore
• The VMs boot successfully and filesystems (like NTFS) mount perfectly
• The application databases mount and services start (e.g. Exchange, SQL, and SharePoint)

Testing all of this on a periodic basis can be very time consuming but it is vital to save your bacon and your job / company should it ever be needed in an emergency.

Cloud Backup and DR

Replicating to your own secondary datacenter is an option however not everyone has a secondary datacenter, nor does it make sense for everyone to build one. Cloud-based disaster recovery services are now available that can store your replicated data pretty affordably so worth considering.

How Applications Affect Backups

End users now expect applications like Exchange, SQL, and Sharepoint to be available 24×7. There is no more backup window. Your backup software must be able to:

• Backup mission critical applications without downtime
• Verify that backups have application integrity
• Restore individual items from mission critical applications back into production

The purpose of your backups is to also protect your applications. Make sure that your backup software not only backs up VMs, but recovers your critical application data.

Agent-less vs agent-based backup

From our experience, agents may be a headache to deploy but they do tend to be more reliable communication with the agent and server. However, agent-less backups means it is very simply to deploy and manage. So look at both options and see which one works best for you.

Conclusion

Make sure that you plan for offsite backup and replication, consider cloud-based
backup, and use automated testing to ensure backups are recoverable. Selecting a backup tool that knows your applications and can reliably restore them is crucial. Finally, don’t dismiss any tool without fully understanding and testing its capabilities, personally in your test environment.

 

a day in the life of a network engineer…

I thought it may be interesting in writing a blog about what we actually get up to. The kind of things we deal with on a day to day basis. I am sure other network engineers out there will have some interesting comments to make of their own experiences?

Issues range from people having viruses on their laptop computer. We will get rid of the virus for them, clean up the computer of any additional spyware or software that shouldn’t be installed, install premium and authentic anti-virus software and make sure the laptop is completely clean and virus free. In addition we will advise if they need to upgrade their laptop’s memory for example or if they are running out of disc space. We also ensure they are backing up their precious documents and photos so they don’t lose anything if the hard drive crashes.

We have recovered data for clients where their hard drive has crashed but they need vital documents. Even if we have to send it off to a 3rd party data recovery specialist, we handle the whole process for them. Arranging collection and delivery and putting the customer’s data back on their laptop. We will also install a new hard drive and set up their system again for them.

We manage client’s whole network of computers and server. We had a call yesterday where the client in Coventry could not access any of their servers. After much looking round we discovered a small network switch was not working. It wasn’t quite as simple as turning it back on but through our knowledge and problem solving skills, they were all back up and running.

We had another client who was not receiving email. More specifically whenever they reboot their router their IP address changes so they don’t get their email delivered. It is a bit like constantly changing your address and expecting the postman to find you. In this instance we called up the internet service provider and ordered them a permanent address so regardless of the router rebooting, they will always have email.

We have had more technical challenges where email stops working on a client’s server. We have a look for a specific error message in the event log and then do some research on this event and how to resolve it. It is not always the error you first see but may be a totally different error which is having a knock on effect so you have to think out the box. It is always satisfying and a relief when everything starts working again after successfully resolving an issue. Obviously failure is not an option so we need to utilise all our resources to quickly resolve issues which in turn reduce downtime for the client and save them money.

We are very strong advocates of everyone who has a computer firstly backing up their data and secondly having good anti-virus protection. If you use free anti-virus protection, don’t be surprised if a virus gets through and destroys your computer. Not only do we sell a product called Trend Micro which we have found to be the best in the market but we also install it for our clients and make sure they are fully protected. We don’t even charge for this. We often install the anti-virus remotely on a client’s computer which saves time for both us and them.

We also sell an online backup product at only £5 a month for unlimited data. We set this up for clients remotely as well, making sure the relevant files are all selected for backing up and it is actually working. It is pointless installing and paying for a backup solution when it is not actually backing up your critical data.

After all the work we do, here is some feedback from a few of our clients

Darren Rawlinson – “For Colin, providing IT solutions isn’t just solving a problem you may have come to him with first; it’s about providing knowledge, support and guidance as well as extremely personable and professional approach, which works well with small and larger clients. Colin is also professional enough to see the value in working in partnership to achieve common goals and greater future value for all.”

“Colin is impressive in his quiet confidence in his skills and abilities and in his commitment to work and causes. So far we have collaborated outside work; Colin supports Cord, the international peace building charity, strongly in various ways. I recommend him as someone who takes the initiative, thinks around a situation to find the best way of tackling it and delivers 100% reliably on what he says he will do. A very good guy to work with! Kit Lawry, Cord”

Peter O’Donnell – “Colin understands what a business needs, not just what they think they want. He designs, delivers and support all his projects and systems with great professionalism and enthusiasm. And he works all the hours of the day to get it done. A professional IT supplier and terrific person.”

PS – Pictures are for fun and not representative of actual customers!

Free Anti-virus vs Paid anti-virus

Do you remember those days when you used to go in to a pub with your friends or colleagues and you would be asked if you could leave your credit card behind the bar so that they could keep a tab for you? I remember it anyway!!  How trusting were we?

We wouldn’t entertain the idea today such is as our risk averse nature. It would appear that our fears are justified however. Over £530 million pounds a year in the UK falls foul to credit card fraud and a big chunk of this is through on line fraud i.e. somebody accessing your personal details on your computer without your consent.

McAfee AntiVirus Plus

So how do we guard against this? Well normally we download anti virus software and then don’t give it too much thought thereafter. But which software? There is a big choice out there in terms of anti virus software and some of it is free so it’s a no-brainer isn’t it ? Just download the free one….Now we all like something that is free but will it do the job you are expecting it to do? Let’s have a quick look at the two main differences between free and paid anti virus software;

Kaspersky anti virus

1.The main difference is the level of support you receive. With paid anti virus software you will have access to a support team of technicians who can handle any problems you may have and deal with your queries. With free anti virus software you are pretty much on your own. Yes you can probably access tutorials and forums but there is no technician on standby to answer your call.

AVG Anti-Virus 2012

2.Another significant difference is what features are included in the anti virus programmes. With free anti virus software many of the advanced features are removed and then you are bombarded with sales messages from the anti virus software company trying to entice you to upgrade to a paid service.

Titanium Maximum Security

Sometimes free anti virus software is an ok option. If you only use your computer for playing games and basically anything where you don’t have to access the internet then free anti virus software is fine. In many ways it performs the same as paid anti virus programmes but you just have to be a little more tech-savvy and proactive about guarding against threats. If that sounds like too much trouble and you just want an easy life with some peace of mind then paying for a more sophisticated anti virus solution is probably a safer option.

avast! Free Antivirus

Like so many other things in life, you get what you pay for. If you fall into that risk averse category and wouldn’t dream of handing over your credit card to a stranger in a bar then a paid for anti virus solution is going to be the one for you!

For advice about anti virus software and any other IT support options contact Colins-IT on 0800 107 7782 or email sales@colins-it.co.uk

Click here for more info on Trend anti virus

The Importance of Being…..Social

Social Media has changed the world… a cliché but true. Wouldn’t it have been fascinating if social media had existed back in history? You can just imagine what Oscar Wilde would have done with Facebook or Twitter, though I guess the number of characters would have been frustrating for him.

I still like to think he would get more followers than Justin Bieber though!  And what about the great industrialists of the time? Isambard Kingdom Brunel might have tweeted something like “just finished designing the Clifton Suspension Bridge, please like my page.”  It amuses me to think how historical figures may have used social media but just how important is social media to your business?

It wasn’t so long ago that it didn’t even exist and businesses still managed to trade with each other so what’s the big fuss? That’s true, but the mere fact that it exists means that there are now extra channels available that you can use to promote your business and if you don’t do it, you can be pretty sure that your competitors will be.

The word social suggests that these are tools for building relationships and keeping your friends/colleagues/associates aware of what you have been up to. All of this is true but don’t under estimate the power that social relationships can have with helping to build and grow your business.

This doesn’t mean that you cynically litter your Facebook, Twitter and LinkedIn accounts with promotional messages. People will soon get tired of that and before you know it you will find yourself unfriended!! There is a balance to strike here and how your business manages its social media output is important in terms of the image that you want to convey to both your friends and your customers.

Like it or not (see what I did there!) social media is here to stay and everybody from big businesses to small business owners are using social media as part of their marketing strategy. So what are the benefits? Here are a few for you to think about;

  • Through social media platforms like Facebook, Twitter, Linkedin etc you can start to differentiate yourself from your competitors through your profile and the type of posts that you make
  • You can share content through blog posts, articles and videos which help demonstrate your expertise in the field that you are in and make you the go-to person for that product or service
  • You can connect with people across the world sharing your ideas, building friendships and creating trust so that people will want to do business with you
  • Through the creation of fan pages you can showcase your business and target your audience effectively

All very good I hear you mutter but when am I going to find the time to do all this? This is a problem that most businesses face and this is where Colins-IT can help you.

Ever since the launch of social media Colins-IT has been monitoring its trends, understanding its impact and measuring what works and what doesn’t. We have helped several businesses by managing their social media so that they can concentrate on what they do best…running their business.

We have helped businesses grow their numbers of followers, showcase their products and services, and helped them generate more traffic to their websites and get new sales leads. Don’t just take our word for it. Here is what one of our customers has said about our social media management service;

“Colins-it has been managing my social media for a few weeks now and I have seen my numbers of followers on Twitter increase dramatically over this time. Having Colins-it manage your social media for you is a massive time saver and the articles that they source and post for you definitely add to your credibility and show you as an influencer in your field. I would recommend this cost effective service to anyone who wants to use social media effectively as part of their marketing strategy.”

We can manage your social media for as little as £58 +VAT so call us now on 0800 107 7782 and, to paraphrase Oscar Wilde, get to understand ‘The Importance of Being….Social’

Click here for more info - http://www.colins-it.co.uk/Social-Media-Management.html

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Does every Cloud have a silver lining?

So what is cloud computing? Should I be embracing it or sheltering from it? Whenever I’m faced with a question like this I always find it comforting to make a list of the pros and cons but before I do this let’s start with some basics.

Cloud computing, in its simplest terms, enables you to store files and software remotely rather than on a hard drive or server in the office. You may not know it but you are probably using the cloud everyday in your life. Services such as Gmail, Hotmail, Skype, YouTube, Vimeo and SoundCloud all operate in the Cloud.

So if all these services are using the Cloud it should be safe shouldn’t it? OK, it’s nearly time for that list. It’s now possible for businesses to have their own private cloud which incorporates specific services and is only accessible to selected people. Sounds good doesn’t it?  Let’s look at the Pros of Cloud Computing:

  • Employees can access data and files they need even when they are working remotely or outside of office hours.
  • Assuming they can get onto the internet employees can access information from home, in the car, from customer’s offices, and from their smart phone.
  • Employees can work collaboratively on files and documents even when they are not together. Documents can be viewed and edited at the same time from different locations.
  • Setting up cloud computing can be very quick and easy. If you think about how easy it is to set up a Gmail or Hotmail account and be up and running in comparison to installing software which can be time consuming.
  • Cloud computing can be cheaper – you don’t have to buy and install software because it’s already installed online remotely.
  • You don’t need loads of disk space. With cloud computing you subscribe to the software rather than own it which means it works a bit like pay as you go. You only pay for what you use and you can scale this up and down depending on your requirements.
  • Cloud computing can offer unlimited data storage because it is online. It is not restricted by server and hard drive limits and there are no issues with server upgrades etc. If you need more data you just up your subscription fee.

Sounds like a no-brainer so far doesn’t it?  With all of the above benefits why wouldn’t I embrace the Cloud?  Let’s have a look at some of the Cons of Cloud Computing. After all, every silver lining has a Cloud, if you pardon the pun!

  • With the Cloud you do not physically possess storage of your own data, leaving the control and responsibility of your data storage with your Cloud provider. So it could be seen that this is a leap of faith.
  • You could become completely dependent upon your cloud computing provider taking away your freedom to some extent.
  • Your business continuity and disaster recovery are in the hands of your provider. Do you trust them enough?
  • What happens with data migration issues should you want to change provider?
  • What happens if your cloud provider goes out of business?
  • Can your Cloud provider guarantee the security of your data?
  • Cloud servers can go down just like normal servers so how do I access my data if this happens?
  • Cloud computing is only as robust as your internet connection. If you are experiencing internet issues you won’t be able to access your data.

Hmmm, not so sure now. However, it’s still early days for Cloud Computing and as time progresses then some of these issues will get ironed out. The comedian Peter Kay once famously said about Garlic Bread…..it’s the future!

The same can be said aboutCloud Computing. It’s here to stay, it is the future and whatever size your business is, it’s time to start thinking if Cloud Computing is going to be the most cost effective and flexible solution for your future data needs.

If you are interested in finding out more about how Cloud Computing can help your business, please get in touch with us - http://www.colins-it.com/Contact-us.html

Phone – 0800 10 777 82

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A cost effective server for small businesses

It’s been a pretty hectic couple of weeks. We are currently installing Small Business Server 2011 for clients based in Leamington Spa and Nuneaton.

The Small Business Server 2011 is a great option for a small business whether you are looking to have your first server or if you are looking to have an upgrade. Small Business Server 2011 will help protect your business, enable on-site or cloud expansion and enable you and your staff to work better together.

Here are some of the benefits that our clients in Leamington Spa and Nuneaton will receive by installing Small Business Server 2011;

1. It is a comprehensive all-in-one solution that is designed for small businesses and is introduced at a price point which is attractive to smaller businesses.

2. It will simplify IT management by managing common IT tasks and deal with technical issues before they happen by having a single view of the health and security of their computers and servers from one administrative console.

3. They can stay connected to their business by having constant access to email, voicemail, instant messaging etc

4. They can get 24/7 access to their files, calendars, tasks and contacts from virtually anywhere.

5. They can easily migrate their business information to Small Business Server 2011 because of its enhanced migration tools, comprehensive pre-migration checks and easy to follow guidance.

6. They can backup their data very easily through automatic backups and recover accidently deleted files. With easy to use interfaces and backup capabilities they will have greater control of their data, PCs and network, especially in the event of a disaster.

7. They can keep their network healthy and up to date by producing “green check” reports that give a quick view of PC and Server status, anti virus status, Microsoft software updates and backup progress etc.

If you are a small business and are looking to install your first server or upgrade to a new server then Small Business Server 2011 could be the simplest, most cost effective solution for you. There are options for up to 25 users and up to 75 users. To find out more about having a server installed or upgraded then please contact 0800 107 7782 or email sales@colins-it.co.uk